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i Жай

Rules for Conducting the “i Jai” Promotional Campaign

  1. General Provisions
    1.1. These Rules for Conducting the «i Jai» Incentive Promotion (hereinafter referred to as the “Rules”) define the terms and procedure for conducting the «i Jai» Incentive Promotion (hereinafter – the “Promotion”), including the rules for awarding points, types of prizes, timeframes, the procedure for determining winners and awarding prizes to them, as well as other essential terms of the Promotion. The «i Jai» Incentive Promotion is not a lottery, an incentive lottery, or a gambling game, and therefore the requirements of the Law of the Kyrgyz Republic “On Lotteries” do not apply to its conduct.
    1.2. By participating in the Promotion, each Participant automatically agrees and confirms that they have carefully read and understood the terms and unconditionally agree to all the terms and provisions of these Rules without any limitations and/or exceptions.
    1.3. Terms and definitions used in these Rules:
    • «i Jai» Incentive Promotion from Beeline – an advertising incentive or other marketing event initiated by the Operator, within which Subscribers of the Operator’s network, having become Promotion Participants, can earn points for everyday actions, such as paying subscription fees for tariff plans and services, paying for the activation of additional services (except for those expressly specified in these Rules), as well as by performing certain paid actions in the «Kolumda Beeline» application and other actions provided for by these Rules. Points for all activities form a ranking of Participants, according to which the winners of the Promotion are determined at each stage.
    • Operator – Sky Mobile Limited Liability Company, which provides cellular communication services and other additional services to subscribers, located at: 720021, 115 Ibraimov Street, Bishkek (GAC licenses issued by the SCITC of the KR No. 15-1420-KR, No. 16-1526-KR).
    • Subscriber – a natural person who is a consumer of the Operator’s communication services on a prepaid basis, with whom an agreement for the provision of cellular communication services has been concluded, with a Subscriber Number allocated for this purpose / who has accepted the public offer to conclude an agreement for the provision of communication services.
    • Subscriber Number – a telephone number allocated to a Subscriber receiving services under the agreement for the provision of cellular communication services between the Operator and the Subscriber.
    • Participant – a Subscriber who has accepted the terms of this Offer for the purpose of voluntary participation in the Promotion, by the methods specified in Clause 3.4 of these Rules. Only subscribers on the prepaid service model who are not part of corporate groups and corporate tariffs may become Participants.
    • «Kolumda Beeline» Mobile Application (hereinafter – the “Application”) – the Operator’s official mobile application, installed on the Subscriber Device from the “Play Market” or “App Store” platform, which allows the Subscriber to activate/deactivate the Operator’s services and perform any actions in accordance with the functionality available in the Application. The Application and the personal account allow services to be managed using a login and password.
    • «Cards in the Application» (hereinafter – “Cards”) – a paid service provided in the Application for Promotion Participants, consisting of the ability to increase current points by opening cards with a certain set of points, i.e., the opportunity to receive additional bonus points for an additional fee.
    • Subscriber Device – an individual-use communication device in the form of a smartphone with a pre-installed Android and/or iOS operating system, which generates electrical communication signals for transmitting or receiving information specified by the Subscriber.
    1.4. These Rules are recognized as a public offer in accordance with Article 398 of the Civil Code of the Kyrgyz Republic. The moment of the Subscriber’s acceptance of these Rules and accession to them is deemed to be the moment the Subscriber is connected to participate in the Promotion.
    1.5. The current version of the Rules is posted on the website https://beeline.kg/i-jai and in the Application, and must be reviewed before the Subscriber takes any actions aimed at participating in the Promotion.
    1.6. The Operator reserves the right to amend and/or supplement these Rules by posting a new version of the Rules on the portals specified in Clause 1.5 of these Rules 10 (ten) days before the amendments/supplements take effect, but in any case no later than the first half of the duration of the relevant stage of the Promotion. In the event of amendments and supplements to these Rules, each subsequent initiation by the Subscriber of active actions in accordance with the terms of the Promotion constitutes acceptance of the relevant amendments and supplements and sufficient confirmation that the Subscriber has reviewed the current version of the Rules.
    1.7. The Subscriber undertakes to regularly review the Rules to stay familiar with the current version and bears responsibility for the consequences of failing to do so. The Subscriber confirms that they have reviewed the terms of these Rules in advance, that they understand them, and expresses their agreement with them – full and unconditional acceptance of all terms of the Rules without any exceptions or limitations, on the basis of accession – and also agrees to pay for paid actions in the Application in accordance with the Operator’s rates. The Subscriber agrees to receive SMS messages, push notifications, and calls related to the terms of provision of, and participation in, the Promotion.
    1.8. By accepting these Rules, the Subscriber confirms that they are the person who has concluded an agreement with the Operator for the provision of cellular communication services, and whose personalization and registration were carried out on the basis of an identity document.
    1.9. The Operator bears no liability whatsoever if a Participant independently decides to spend a certain amount of money to participate in the Promotion in order to win a prize. Participation in the Promotion is based on the principle of the Participants’ exclusive voluntary choice.
  2. Promotion Period
    2.1. The Promotion is held from August 25, 2026 to November 30, 2026, not including the period for awarding prizes to winners.
    2.2. The Promotion consists of 3 (three) consecutive stages. Each stage has strict start and end dates:
    • Stage 1: from August 25, 2026 to September 30, 2026
    • Stage 2: from October 1, 2026 to October 31, 2026
    • Stage 3: from November 1, 2026 to November 30, 2026
    2.3. The Operator reserves the right to change the dates of the Promotion and its individual stages, by notifying Participants in the manner provided for in Clause 1.6 of these Rules.
  3. Requirements for Participants and Conditions of Participation in the Promotion
    3.1. A legally capable natural person who has reached the age of 18, is a Subscriber of the Operator, holds citizenship of the Kyrgyz Republic, and has fulfilled the necessary conditions for participation in the Promotion may become a Participant in the Promotion.
    3.2. Employees and representatives of the Operator (including promoters, agents, etc.), as well as close relatives and spouses of employees and representatives of the Operator, may not participate in the Promotion and, accordingly, may not be recognized as prize winners.
    3.3. In order to become a Participant in the Promotion, the Subscriber must connect to the Promotion in accordance with Clause 3.4 of these Rules. By becoming a Participant in the Promotion, the Subscriber consents to the activation of the «i Jai» service in accordance with Clause 3.4 of these Rules and to payment for the «Cards» Service in accordance with Clause 4.8 of these Rules. A Participant may deactivate the Promotion at any time, at any stage, through any of the channels specified in Clause 3.4.
    3.4. The cost of participation in each stage of the Promotion is 20 (twenty) som. Methods of connection:
    3.4.1. Connection through the Application by tapping the «Participate» button.
    3.4.2. Connection through Operator employees who provide consulting services at sales and service offices.
    3.4.3. Connection through the Operator’s contact center.
    3.5. A Participant can find out at any time the number of points they have accumulated and their current place in the Promotion Participant ranking. Points for completed actions are credited online.
    3.6. A Participant may take part in the Promotion from only one Subscriber Number and may earn points on only one Subscriber Number, in order to maintain fair conditions for the other Promotion Participants.
    3.7. Participants agree that they undertake not to use, or attempt to use:
    • any equipment other than a subscriber device (a mobile phone with the Operator’s SIM card);
    • any method that is illegal or does not comply with these Rules, or that is fraudulent or malicious, including by hacking software, interfering with program code, or introducing a virus, malware, malicious code, or malicious data into software developed by the Operator, or in any other way that could endanger or compromise the security and integrity of the Operator’s systems;
    • any automated tools or any other methods that could damage, block, or restrict the operation of the Operator’s software systems, or facilitate unauthorized access to the systems, or that could create obstacles for other Participants;
    • any device or method for collecting, extracting, or structuring information or data obtained from any Participant or from the Operator’s systems;
    • any device for conducting any commercial activity within or in connection with the Promotion;
    • and also to perform any actions in violation of these Rules.
    3.8. Participants are prohibited from infringing the intellectual property rights and related rights of the Operator and any third parties.
    3.9. In the event that Subscribers violate the provisions of Clauses 3.6, 3.7, and 3.8 of these Rules, the Participant may be held liable not only to the Operator, but also to other Promotion Participants and other third parties, who may also bring claims against the Subscriber for compensation for losses incurred as a result of such violations. Acting with reasonable good faith, the Operator determines, at its own discretion, whether Promotion Participants comply with the requirements of these Rules, including compliance with the software use policy and information security, and accordingly has the right, before taking any measures, to request additional information from the Participant and to require other appropriate actions. The Promotion Participant agrees that if the Operator identifies anomalous actions by the Participant that violate the terms of these Rules and, among other things, create situations of unfair treatment of other Promotion Participants, the Operator has the right to exclude such Participant and cancel their points in the Participant ranking.
    3.10. If the Subscriber Number is changed through the Operator’s «Number Selection» service, the Promotion Participant’s profile with the accumulated ranking points is transferred to the new Subscriber Number.
  4. Rules and Conditions for Awarding Points
    4.1. Points are awarded to a Participant for performing the actions provided for by the rules of the Promotion. Points are credited online, immediately after the action is performed.
    4.2. List of actions for which points are awarded: Points for deductions from the personal account (balance) of the subscriber’s number:
    4.2.1. For deductions from the personal account (balance) of the subscriber’s number, i.e., for each 1 (one) som deducted from the balance (spent in accordance with the terms of these Rules), the Participant is awarded 10 (ten) points.
    A fractional number is used when calculating points (rounded to 0.01). For example, if 1.5 som is deducted, 15.00 points are awarded.
    4.2.2. Points are awarded for deductions under all tariff plans and services, except for those listed in Clause 4.3 of these Rules.
    4.3. Exceptions (tariff plans and services for which points are NOT awarded):
    4.3.1. Points are not awarded on the following tariff plans: «Starter», «Basic», «Super Ukmush+», «Start», «Beginning+», «Router 30 Days», «Start+», «Router Bonus», «Beginning», «Smart Device 30», «Smart Device 180», «Smart Device 360», «World Connected», as well as the «Turn On» tariffs with all promotional packages and all corporate-segment tariffs.
    4.3.2. Points are not awarded for deductions for the following actions and services: payment of debt or fees for the «Trust Payment», «Trust Payment 2.0», and «Auto Payment» services; payment for obtaining an itemized statement for a number; the cost of changing a tariff; selection of a category number with payment for the number selection service; payment for connecting to the Promotion; payments, transfers, and transactions through mobile financial services (Balance kg); roaming services and international calls; the following entertainment services: «Got Contact», «Blacklist», «Call Me!» (ESB), «Quiz»; all services connected through the Beeline menu; «Na Svyazi» Block (Beep Call); «Anti-Caller ID for All Calls»; «Anti-Caller ID for One-Time Masking»; «Free Anti-Caller ID for All Calls»; «Free One-Time Anti-Caller ID»; «Easy Step to Beeline» (selective mode); «Easy Step to Beeline» (continuous mode); «Smart Zero»; «Beacon».
    4.4. The first stage begins at 16:00:00 and ends strictly at 22:00:00 on the last day of the first stage. The second and third stages begin at 09:00:00 and end strictly at 22:00:00 on the last day of the relevant stage. At the end of each stage, all current Participant parameters (accumulated points and ranking positions) are saved, with no possibility of making changes. The saved parameters are used to determine the winners of the current stage and are stored in the system until the Promotion is fully completed.
    4.5. A technical break occurs from 22:00:00 on the last day of the current stage until 09:00:00 on the first day of the following month (the start of the new stage). During the technical break, no points are awarded for any actions, and the Application displays an informational banner announcing that the results of the completed stage are being tallied.
    4.6. At the start of each new stage, the ranking is updated by fully resetting the points from the previous stage to zero. All Participants begin the new stage with a ranking value of zero and a points balance of zero.
    4.7. The time specified in these Rules is the local time of Bishkek (GMT+6).
    4.8. The «Cards» Service is available to Participants in the Application for the duration of the Promotion.
    4.8.1. A Participant can earn additional points in the Promotion by using the «Cards» service, in which between 10 and 5,000 points are available. Every 10 minutes, each Participant will be able to open any 3 (three) of 9 (nine) cards of their choice, behind which the following combination of points is hidden: 10, 20, 50, 100, 200, 500, 1000, 2000, 5000 points.
    4.8.2. Within every 10 minutes, a Participant may open no more than 3 (three) cards.
    4.8.3. Opening cards through the «Cards» Service is paid. The cost of opening the first card within 10 minutes is 20 (twenty) som, the second opening is 50 (fifty) som, and the third is 100 (one hundred) som. Prices include VAT and Sales Tax.
    4.8.4. The order in which a Participant opens cards in the Application is determined by the Participant independently, and the Participant is solely responsible for their choice.
    4.8.5. Opening cards through the «Cards» Service in the Application is not a mandatory condition of the Promotion. It is a Service available to all Promotion Participants that allows them to earn additional points and increase their chances of winning.
    4.9. Increased point awards.
    4.9.1. For activating certain services and tariffs, the Participant is awarded additional points, in addition to the standard point award:
    • «This Is 100» tariff;
    • «Ukmush AI» tariff;
    • For activating the additional «Ukmush TV Premium» service, activated outside of a tariff plan.
    Name of tariff/service Standard number of points Number of additional points Total number of points
    «This Is 100» tariff 6900 points +1000 points 7900 points
    «Ukmush AI» tariff 3500 points +500 points 4000 points
    «Ukmush TV Premium» service (priced at 6 som/day) 60 points +60 points 120 points

4.10. The Operator has the right to cancel subsequent stages of the Promotion, provided the following conditions are met:
– full completion of the previous stage of the Promotion, which had begun at the time of cancellation, with actual award of prizes to the winners;
– notification of Participants of the cancellation of the Promotion on the Operator’s portals specified in Clause 1.5 of these Rules, or by SMS notification. The notification must be given no less than 10 (ten) calendar days before the start date of the stage of the Promotion being cancelled.
Provided the above conditions are met, the Participant confirms that they will have no claims against the Operator for reimbursement of any expenses or losses incurred in connection with participation in the Promotion prior to the cancellation of the new stage, since points accumulated before the cancellation of the Promotion affect only the results of the current stage’s prize draws, which is to be completed, and cannot in any way affect the potential results of the cancelled stages.
5. Prize Fund and Prize Draw Stages within the Promotion
5.1. The type of prizes differs for each stage and is determined by Clause 5.2 of these Rules.
5.2. Prize Fund
5.2.1. Stage 1 (first stage):
Prize-winning positions:
1st (first) place – iPhone 17 Pro 256 GB (Cosmic Orange)
10th (tenth) place – iPhone 16 Pro Max 256GB (Natural Titanium)
25th (twenty-fifth) place – iPhone 15 Pro Max 1TB (Blue Titanium)
**50th (fiftieth) place **– iPhone 16 Pro 128GB (Black Titanium)
75th (seventy-fifth) place – iPhone 16 Pro 128GB (Black Titanium)
100th (one hundredth) place – iPhone 16 Pro 128GB (Desert Titanium)
125th (one hundred twenty-fifth) place – iPhone 16 Pro 128GB (Natural Titanium)
150th (one hundred fiftieth) place – iPhone 16 Pro 128GB (Natural Titanium)
175th (one hundred seventy-fifth) place – iPhone 14 Pro Max 128GB (Space Black)
**200th (two hundredth) place **– iPhone 14 512GB (Starlight)

5.2.2. Stage 2 (second stage):
Prize-winning positions:
1st (first) place – iPhone 16 Pro Max 256GB (Natural Titanium)
**10th (tenth) place **– iPhone 16 Pro Max 256GB (Black Titanium)
**25th (twenty-fifth) place **– iPhone 16 Pro 128GB (Black Titanium)
50th (fiftieth) place – iPhone 16 Pro 128GB (Black Titanium)
75th (seventy-fifth) place – iPhone 16 Pro 128GB (Desert Titanium)
100th (one hundredth) place – iPhone 16 Pro 128GB (Desert Titanium)
125th (one hundred twenty-fifth) place – iPhone 16 Pro 128GB (Natural Titanium)
150th (one hundred fiftieth) place – iPhone 16 Pro 128GB (Natural Titanium)
175th (one hundred seventy-fifth) place – iPhone 14 512GB (Midnight)
200th (two hundredth) place – iPhone 14 128GB (Midnight)

5.2.3. Stage 3 (third stage):
Prize-winning positions:
**1st (first) place **– iPhone 16 Pro Max 256GB (Natural Titanium)
10th (tenth) place – iPhone 16 Pro Max 256GB (Black Titanium)
25th (twenty-fifth) place – iPhone 16 Pro 128GB (Black Titanium)
50th (fiftieth) place – iPhone 16 Pro 128GB (Black Titanium)
75th (seventy-fifth) place – iPhone 16 Pro 128GB (Desert Titanium)
100th (one hundredth) place – iPhone 16 Pro 128GB (Natural Titanium)
125th (one hundred twenty-fifth) place – iPhone 16 Pro 128GB (Natural Titanium)
150th (one hundred fiftieth) place – iPhone 14 Pro Max 512GB (Deep Purple)
175th (one hundred seventy-fifth) place – iPhone 14 512GB (Purple)
200th (two hundredth) place – iPhone 14 128GB (Midnight)

5.2.4. Winning Participants are awarded a prize in accordance with Clause 5.2 under the terms of these Rules.
5.3. Taking into account possible violations of delivery terms by prize suppliers, as well as other unforeseen circumstances beyond the Operator’s control, the Operator has the right to replace the prizes specified in Clause 5.2 of these Rules with prizes of equivalent value that differ in model, configuration, storage capacity, and color. Prizes may also differ from those depicted in any form of advertising, for which the Operator bears no liability.
6. Procedure for Determining Winners
6.1. Winners are determined upon the completion of each stage of the Promotion.
6.2. At each stage of the Promotion, all points accumulated during the relevant stage are taken into account.
6.3. Winners are Participants who meet all the requirements of these Rules and have scored the maximum number of points in the relevant stage.
6.4. If two or more Participants score the same number of points, the following rules apply to determine the winner of the Promotion:
6.4.1. The winner is the Participant who was first, by time, to score the highest number of points before 22:00:00 on the last day of the relevant stage of the Promotion.
6.4.2. If these Participants scored points within the same time period, the Participant who scored more points by paying subscription fee(s) for tariff plans and services, as well as fee(s) for connecting additional services, wins.
6.5. Within the entire Promotion, i.e., across all stages of the Promotion, one Participant and/or number may receive no more than 1 (one) iPhone from those specified in Clause 5.2 of these Rules.
6.6. When determining the winner, the Operator checks whether the Participant has already received a Promotion prize. Whether a prize has been received is established:
– by the Subscriber Number (subs_id, a unique number parameter that does not change when the number is changed) through which the Participant took part and won, and also
– by the Participant’s full name, date of birth, and passport details.
6.7. Within 10 (ten) business days, the Participant (preliminary winner) will be checked for compliance with the Promotion Rules and for the correctness of the actions by which the Participant earned points. The Operator sums up the results, determines the winners, and publishes the list of winners of each stage within the following 5 (five) business days from the completion of the verification of Participants of the relevant stage. The list of winners is published on the official Promotion website and/or in the Application.
6.8. Participants who do not meet the requirements set out in these Rules are not entitled to receive prizes.
7. Procedure for Notifying Winners
7.1. Participants who take prize-winning places at the end of each stage of the Promotion will be sent an SMS or push notification about their win within 3 (three) business days after the Winners are determined, as well as an additional notification by phone call on behalf of the Beeline Operator. Winners will receive no fewer than 3 (three) calls within 3 (three) business days from the date of the first call. The winner’s/winners’ unavailability at the Subscriber Number (the winner’s mobile phone is switched off, is outside the Operator’s network coverage area, etc.) is not grounds for the Operator to make additional voice calls. If the winner(s) cannot be reached, the prize remains with the Operator.
7.2. The Operator has the right to withdraw a sent notification recognizing a Participant as a winner if it is established that the Participant has violated these Rules, by sending an SMS message on behalf of the Beeline Operator within 6 (six) business days from the date they were announced as a winner.
7.3. The Operator reserves the right to publish the results of the Promotion in the mass media, including on the Operator’s official website https://beeline.kg/i-jai.
8. Procedure for Receiving Prizes
8.1. The winner must provide the Operator with the following required documents and information within 3 (three) business days from the moment they are notified of their win (the Subscriber answered the Operator’s call or contacted the Operator after receiving the SMS message/push notification):
– a passport or other identity document of a resident of the Kyrgyz Republic;
– the Subscriber Number recognized as the winning number, for which an agreement for the provision of cellular communication services has been concluded with the Operator (the subscriber number must be registered to the person who comes forward as the winner);
– the IMEI of the phone used to participate. A photo of the phone screen displaying the IMEI must be taken after dialing the command *#06#. If the Participant recognized as the winner does not contact the Operator and provide the required documents within the specified period, they lose the right to receive the prize.
8.1.1. Documents and information must be provided in scanned form (for the IMEI – as a photo) to the Operator’s email address: answer@beeline.kg.
8.2. Participants who receive the relevant prize are solely responsible for the obligation to pay the relevant taxes to the budget, in accordance with the tax legislation of the Kyrgyz Republic, arising at the moment the prize is issued.
8.2.1. The prize is presented in the presence of Operator representatives at a time, date, and place agreed between the winner and the Operator. At the moment the prize is received, a Transfer and Acceptance Certificate in the form established by the Operator is signed.
8.2.2. The period during which the winner may collect the prize, provided they have met the conditions set out in Clause 8.1 of these Rules, is 30 (thirty) calendar days from the date the required documents are provided. After this period expires, the Operator has the right to refuse to issue the prize to the winner.
8.3. The Operator has the right to refuse to issue a prize to a winner if:
– an Operator representative is unable to contact the winner within the period established by the Rules, including due to the winner’s unavailability by mobile phone (the winner’s mobile phone is switched off or is outside the Operator’s network coverage area, etc.);
– the winner does not provide the required documents specified in Clause 8.1 of these Rules within the period established by the Rules;
– the identity of the winning Subscriber has not been verified, i.e., the full name and/or date of birth specified in the winner’s passport do not match the data specified in the agreement for the provision of cellular communication services, without documents issued by authorized state bodies confirming changes to the identity document (in the case of a change of name);
– the Subscriber violates these Rules;
– in cases provided for by these Rules.
9. Personal Data Terms
9.1. By participating in the Promotion, the Subscriber consents to the Operator’s processing of their personal data that is necessary for registration as a Promotion Participant, performing actions and operations in accordance with the terms of the Promotion, and receiving a prize.
9.2. List of personal data necessary for registration as a Promotion Participant, performing actions and operations in accordance with the terms of the Promotion, and receiving a prize:
– last name, first name, patronymic;
– TIN (Taxpayer Identification Number);
– images, photographs, interviews (if applicable);
– address;
– identity document details;
– the subscriber number of the mobile phone with which the Subscriber participates in the Promotion, as well as any other contact telephone number;
– data on operations and actions performed within the Promotion;
– other information provided voluntarily by the Subscriber.
9.3. The above personal data is provided for processing and transfer for the purposes of:
– sending SMS messages or push notifications, making calls, and using other means of communication necessary for conducting the Promotion;
– the Operator’s performance of its obligations to conduct the Promotion;
– advertising and marketing promotion of the Promotion;
– publishing the results of the Promotion;
– access to and participation in the Promotion;
– reviewing inquiries relating to the Promotion;
– processing the awarding of prizes.
9.4. The consent is valid from the date the Subscriber begins participating in the Promotion until the end date of the Promotion, the awarding of the Prize, and the documentary formalization of the transfer of the Prize.
9.5. Prize recipients sign and provide the Operator with a signed Consent to the Processing of Personal Data at the moment the Prize is awarded, and sign a Transfer and Acceptance Certificate in the form determined by the Operator.
10. Final Provisions
10.1. These Rules are valid for the entire duration of the Promotion and the period for receiving Prizes.
10.2. Inquiries relating to the Promotion are reviewed within 30 (thirty) calendar days from the date they are received.
10.3. The Operator is released from liability for partial or complete failure to perform the obligations provided for by these Rules if such failure resulted from force majeure circumstances that the parties could neither foresee nor prevent through reasonable measures, given the degree of good faith, prudence, and care required of them by the nature of the relevant obligation. Force majeure circumstances include, but are not limited to: flood, fire, earthquake, explosion, storm, other natural phenomena, epidemics, pandemics, as well as war or military action, mass riots, and the adoption by state authorities or administrative bodies of a decision or act that has made it impossible to perform the obligations provided for by these Rules. In the event of force majeure circumstances, every effort will be made to properly perform the obligations.
10.4. By participating in the Promotion, the Subscriber agrees that, owing to the specifics of the operation of the Operator’s network and other technical systems, technical failures may occur. The Operator makes every effort to resolve such failures quickly. The Operator is not liable for failure to provide, or delay in providing, the Promotion for reasons that may be considered circumstances beyond the Operator’s control, including such matters as the operability of the public communication network, network overloads, communication interruptions, the operational condition of the Subscriber Device, and technical specifics of how the systems operate.
10.5. By participating in the Promotion, the Subscriber also agrees that the situations described in the clauses above (10.3 and 10.4) may directly affect the operability of the Operator’s systems, which may lead to delays in the operation of the Operator’s systems involved in implementing the Promotion, in the crediting of points, in the updating of points and rankings, and in all systems, and may also affect the «Cards in the Application» Service and the operation of the Application itself, for which the Operator bears no liability.
10.6. The Subscriber can obtain basic information about the prizes and the terms of the Promotion, as well as deactivate or activate the Promotion, by calling the free voice number *611.
10.7. For all other questions arising in connection with participation in the Promotion, the Subscriber has the right to contact the Operator’s call center at *611 or to submit a written application addressed to the Operator.